aroma Terms of Use

These terms govern your use of aroma, our online gaming and sportsbook platform. By creating an account on aroma, you agree to comply with these terms and our policies. We operate aroma in jurisdictions where online gaming and sportsbook services are permitted by local law, and our services are available only where applicable regulations allow.

We at aroma are committed to transparent operations and fair treatment of all members. These terms outline your rights and responsibilities when using aroma, how we handle deposits and withdrawals, dispute resolution, and the conditions under which we may suspend or close your account. We encourage you to read these terms carefully before engaging with our platform.

If you have questions about these terms or our policies, contact our support team through the channels listed on the aroma website.

Account opening and eligibility on aroma

To open an aroma account, you must be of legal age in your jurisdiction and not prohibited by law from using online gaming services. We require all members to complete KYC (Know Your Customer) verification before accessing real-money games. During verification, you provide your identity details, contact information, and payment method. We use this information to confirm your identity, prevent fraud, and comply with applicable regulations.

You are responsible for providing accurate information during account registration and verification. If we discover that you have provided false or misleading information, we may suspend or close your account and forfeit any balance. You must also ensure that your account is used only by you — sharing your login credentials or allowing others to access your aroma account violates these terms.

Account ownership: Your aroma account is personal and non-transferable. You are solely responsible for all activity on your account.
Verification requirement: We require KYC verification before you can deposit or play. This protects you and our platform from fraud.
Accurate information: You must provide truthful details during registration. False information may result in account closure and balance forfeiture.
Age and jurisdiction: You must be of legal age and not prohibited by your jurisdiction's law from using aroma.

Deposits, withdrawals, and payment methods on aroma

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately upon authorization. We do not charge deposit fees — the amount you transfer is the exact amount that credits your aroma wallet.

Withdrawals are subject to verification to ensure they come from the verified account holder and that your balance is accurate. Once verified, funds are released to your chosen payment method according to that method's standard processing timelines. We do not guarantee subject to verification. Digital wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) typically process faster than bank transfers.

You may withdraw your balance at any time without wagering requirements or hidden conditions. We do not impose minimum withdrawal amounts or maximum withdrawal limits beyond those set by your payment provider. If you encounter withdrawal issues, contact our support team.

No deposit fees: We charge no fees on deposits to aroma. All payment-method fees are borne by us, not passed to you.

Game rules and odds on aroma

We publish game rules, odds, and payout structures for all aroma offerings — football sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). You are responsible for understanding the rules before placing any entry or bet.

We do not guarantee specific outcomes or returns. All games carry inherent risk, and you may lose your stake. We do not offer fixed bonuses or guaranteed multipliers. Any promotional offers we announce are subject to specific terms, which we publish clearly before you participate.

Our football sportsbook uses official match results and league data to settle bets. Our live-casino tables use certified random-number generators and professional dealers. Our slots and arcade games use certified RTP (Return to Player) percentages. We do not manipulate odds or results in favour of any player.

Account suspension and closure

We may suspend or close your aroma account if we believe you have violated these terms, engaged in fraudulent activity, provided false information, or used your account in violation of applicable law. We may also suspend your account if we detect suspicious activity or if you fail to respond to verification requests.

If we suspend your account, we will notify you and explain the reason where possible. You may request clarification or appeal the suspension through our support team. If your account is closed, we will process any remaining balance to your verified payment method, subject to verification and applicable regulations.

Dispute resolution and complaints

If you have a complaint about your aroma account, a game outcome, or our service, contact our support team. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint through our formal dispute process.

We aim to resolve disputes fairly and transparently. Our decision is based on our records, game logs, and applicable terms. If you remain unsatisfied after our review, you may pursue remedies available under your jurisdiction's law.

1

Contact supportStep 1

Reach out to our support team via email or in-app chat with details of your complaint.
2

InvestigationStep 2

We review your complaint, check our records and game logs, and respond with our findings.
3

Resolution or escalationStep 3

If you disagree with our decision, you may escalate through our formal dispute process or pursue remedies under your jurisdiction's law.

Data protection and privacy on aroma

We protect your personal information using industry-standard encryption and secure storage practices. We do not share your data with third parties except where required by law or to process your payments and withdrawals. Our full privacy policy details how we collect, use, and protect your information.

You have the right to access, correct, or delete your personal information. Contact our support team to exercise these rights. We retain your data for as long as necessary to comply with applicable regulations and to settle any disputes.

Jurisdiction and applicable law

aroma operates in jurisdictions where online gaming and sportsbook services are permitted by local law. Our services are available only where applicable regulations allow. We do not offer aroma in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use of aroma comply with your own jurisdiction's laws.

If you access aroma from a jurisdiction where our services are not permitted, you do so at your own risk. We reserve the right to suspend or close your account if we determine that you are accessing aroma from a prohibited jurisdiction.

Jurisdiction notice: aroma services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying compliance with their own jurisdiction's law.

Limitation of liability

We provide aroma on an "as-is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from technical issues. We are not liable for any indirect, incidental, or consequential damages arising from your use of aroma, including loss of earnings or data.

Our total liability to you for any claim arising from these terms or your use of aroma is limited to the amount you have deposited into your aroma account. This limitation applies to all claims, whether based on contract, tort, or any other legal theory.

Changes to these terms

We may update these terms at any time. We will notify you of material changes by posting the updated terms on the aroma website or by sending you an email notification. Your continued use of aroma after such changes constitutes your acceptance of the updated terms.

These terms, together with our privacy policy and any other policies we publish, constitute the entire agreement between you and aroma regarding your use of our platform. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. We encourage you to review these terms regularly and contact our support team if you have any questions.