aroma Account & Payment FAQ
Users ask us about account setup, payment methods, game rules, security, and withdrawal timelines. This page answers the most common questions we receive about how aroma works, what to expect during registration, and how to manage your account safely.
We've organized answers by topic so you can find what you need quickly. If your question isn't covered here, or if you need help with a specific transaction or account issue, our support team is available through the help centre on aroma or by email. For detailed legal information, please read our Terms of Use and Privacy Policy.
This FAQ covers account basics, payment flows, game categories, and security features. We recommend reading the relevant section before contacting support, as it often resolves questions faster. For jurisdiction-specific questions about whether aroma services are available in your location, see our Legal Notice.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, two-factor authentication, and jurisdiction notice
The account-opening process on aroma has four main steps. First, you create an account by entering your email, username, password, and mobile number. Second, we send a verification link to your email; click it to confirm. Third, you upload your identity document for KYC verification; this usually completes within a few hours. Fourth, you add a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet) and make your first deposit. Once your deposit is confirmed, your aroma account is fully active and you can access all games and markets.
The account-opening process on aroma has four main steps. First, you create an account by entering your email, username, password, and mobile number. Second, we send a verification link to your email; click it to confirm. Third, you upload your identity document for KYC verification; this usually completes within a few hours. Fourth, you add a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet) and make your first deposit. Once your deposit is confirmed, your aroma account is fully active and you can access all games and markets.
Payments and transactions
If a deposit or withdrawal does not complete, check your aroma account history first to see the transaction status. If the payment was deducted from your bank or e-wallet but did not appear in your aroma balance, contact our support team with your transaction ID and payment method. We will investigate and either complete the transaction or refund the amount to your original payment method. For withdrawals, if the request shows as "pending" for longer than expected, it may be undergoing additional verification for security reasons. We'll notify you by email if we need more information. Do not attempt to resubmit the same transaction; wait for our response first.
Our weekly cashback offer is a promotional feature available to active aroma users. The exact terms and eligibility criteria are displayed in the promotions section of your account. Cashback is typically calculated based on your net losses during a specific week and credited to your account balance automatically. To qualify, you must have completed KYC verification and made at least one deposit. Cashback is subject to terms and conditions, including minimum activity thresholds and withdrawal requirements. Check the promotions page on aroma for current offer details, as terms may change. If you have questions about your cashback eligibility or calculation, contact our support team.
Withdrawal requests on aroma are reviewed subject to verification windows. Standard withdrawals are typically reviewed within a reasonable timeframe, though large amounts or first-time withdrawals may require additional verification steps. Once approved, the funds are sent to your payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account). The time it takes for the money to appear in your account depends on your payment provider; e-wallets like online payment and e-wallet usually process faster than bank transfers. We will notify you by email when your withdrawal is approved and when it has been sent. If your withdrawal is delayed, check your email for any verification requests from aroma.
Games and betting
Live-dealer tables on aroma feature professional dealers in real-time video streams. You can play blackjack, roulette, baccarat, and Dragon Tiger with a live dealer and other players. The outcome is determined by the physical cards or wheel, and you interact with the dealer through chat. Slots are automated games where you spin reels and win based on random outcomes. Popular aroma slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots offer faster gameplay and lower minimum bets than live tables. Both categories are available on aroma; choose based on your preference for interaction and game pace. Our sportsbook (Liga 1, Piala AFF, Champions League) is separate from both and covers football and other sports.
Security and account care
aroma provides several account-control tools to keep your account secure. You can enable two-factor authentication (2FA) in your account settings; we'll send a code to your email or SMS when you sign in from a new device. You can reset your password at any time from the login page if you forget it. Your account settings allow you to update your email, mobile number, and payment methods. You can view your full transaction history, including deposits, withdrawals, and game activity. If you suspect unauthorized access, change your password immediately and contact our support team. For account recovery after losing access, we verify your identity using your email and mobile number before restoring access.
You can reach aroma support by email through the help centre on our website. Include your username, a description of your issue, and any relevant transaction IDs or dates. Our support team will respond within a reasonable timeframe. For urgent account issues (suspected fraud, unauthorized access, or locked account), mention "urgent" in your subject line. You can also use the in-app chat feature on aroma for faster responses to common questions. When contacting support, have your account details ready but never share your password. If you're reporting a security issue, provide as much detail as possible so we can investigate quickly.